If you are not happy with your Chinti and Parker garment, we are happy to exchange or refund your item. We are happy to advise that return costs are now free for UK customers only. If you wish to return your item(s) please use the freepost address on the Returns Form enclosed with your package.
If you live outside of the UK, we regret that return costs are the responsibility of the customer. For all returns, please follow the steps below.
You must obtain a returns / exchange reference by emailing info@chintiandparker.com prior to returning your item and within 7 days of receiving your item. This reference must be filled in on the returns form.
- Please return your item within 14 days of receipt of the goods and the returns/exchange form (delivered with the goods) completed and returned. We will give you a full refund or exchange within 30 days of you returning the items.
- All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments. International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).
- If you order an item of baby knitwear and request personalised initials, we regret we are unable to exchange or refund these garments.
- We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for parcels lost in transit.
- In the UK, including Northern Ireland, replacement goods will be sent to you free of charge using our standard delivery method.
International Customers should send their Exchanges and Returns to:
Customer Returns
Chinti and Parker C/O Intermail plc
Horizon West
Canal View Road
Newbury
RG14 5ZZ
If your product is faulty, please follow the instructions as above for returns. Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
